Our Team

Our friendly Admin team will usually be your first contact with our service.

The admin team is responsible for:

• Answering calls to our direct number and responding to your requests for a callback through our website

• Reviewing your registration and ensuring we have the correct consent information

• Booking you in for a conversation with the Carer Assessment and Planning team

• Supporting your service bookings and confirmations

The Carer Assessment and Planning team is our biggest team. They will speak with you about your current needs in relation to your caring role.

The team is responsible for:

• Assessing your eligibility for our services

• Talking with you to identify what would help you the most right now in your caring role

• Working with you to develop a plan, identifying appropriate interventions and supports

• Helping you to navigate the service sector and linking you to other services that may support you in your caring role and care relationship

The Wellbeing Team help to deliver a range of services to carers.

The team is responsible for:

• Delivering Facilitated Coaching services for carers

• Matching you to the right carer counsellor and seeking feedback about your experience

• Ensuring you are matched to the right community peer support group and checking in to make sure that everything is going well with the group

• Occasionally, providing additional short-term support to carers who may not be able to access information or supports without additional assistance

The Carer Engagement Team engage and collaborate with key partners and stakeholders to enhance social inclusion, participation, and advocacy for carers in the community.

The team is responsible for:

• Promotions

• Networking

• Carer events and education

• Carer engagement and outreach

• Helping to establish new carer peer support groups and to provide links to already-established peer groups

• Managing our eNews and website

The CHSP team delivers effective entry level services that promote independence, wellness and reablement whilst supporting care relationships for people aged 65 years and older (or 50 years and over for Aboriginal and Torres Strait Islander people).

The team is responsible for:

• Managing your referral

• Completing your program assessment

• Developing your respite goal and plan and reviewing this with you

• Supporting the delivery of flexible (in-home), residential day and cottage respite options

The management and operations teams ensure that our admin and clinical teams are well supported and resourced to adequately respond to your requests.

This team is responsible for implementing the services clinical governance and reporting protocols, working to ensure carers receive a high-quality service.